Incidents Logged / Open
0 Status: OpenOperations Centre
Dashboard
Call Centre Live
Incident Overview
Current incident workload and carry-overs requiring attention.
Live
Updating...
Being Attended To
0 Assigned, In Progress, Pending or Re-OpenTickets Resolved
0 Status: ResolvedAttention Required
Previous-Day Carry-Overs
Incidents logged before today that are still unresolved.
Carry-Overs
0
Operations health
Dashboard
All current workload across Incidents, Requests, Major Incidents, and Security Incidents. Use the dates only when you want to filter by logged date.
Engineer workload
Open Incidents and Requests by Engineer
Only active technicians are shown, with open incidents and requests separated.
Status distribution
Tickets by Module
SLA risk
SLA Status Overview
IDA Asset Register
All Managed Assets
Workforce Operations
Team Attendance
Daily attendance, working hours, leave records, and overtime claims.
Daily Register
Attendance Records
| Date | Employee | Status | Site | Clock In | Clock Out | Normal | Overtime | Claim | Actions |
|---|
IDA Project Portfolio
Projects
IDA Technology Risk Register
2026 Risks
2026 Assurance Pack
IT Compliance & Security Evidence
A central, presentation-ready view of IDA's governance documents, independent assurance evidence, service agreements, and network architecture.
Evidence Year
2026
Current pack
Assurance DocumentsGovernance, controls, agreements and assessments
Network TopologiesJHB, Boksburg 1 and Boksburg 2
Current FrameworkEffective May 2026
Evidence AvailableView or download from this dashboard
Document Library
Governance & Assurance Evidence
Verified documents included in the 2026 IT compliance evidence pack.
GOVCurrent
Technology Security & Operations Framework
IDA-DOC-GOVSEC-001, version 1.0. Defines the 2026 network, cybersecurity, monitoring, backup, and operational control environment.
- Effective
- May 2026
- Pages
- 7
CTRLRestricted
Cybersecurity Controls Statement
ISO-IDA-1001, version 1.0. Covers email protection, Microsoft 365 backup, endpoint and network protection, RMM, monitoring, and remediation.
- Dated
- 22 Apr 2026
- Pages
- 11
MSASigned
Nihka Managed Services Agreement
Signed master service agreement between Nihka Technology Group and Ismail & Dahya Inc for managed technology services.
- Published
- 30 Apr 2026
- Pages
- 27
SOCEvidence
SOC 2 Type I Report Evidence
Point-in-time control design evidence covering security, availability, confidentiality, processing integrity, and privacy.
- Issued
- 15 Jan 2026
- Type
- Type I
ISOReadiness
ISO 27001 Readiness Evidence
Certificate of completion for penetration testing undertaken as part of ISO 27001 readiness preparation.
- Completed
- Jan 2026
- Scope
- Internal & external
PENAssessed
Penetration Test Report
M3 CyberForge penetration testing report for Ismail & Dahya Attorneys, documenting the January 2026 security assessment.
- Assessment
- Jan 2026
- Pages
- 6
Network Architecture
2026 Site Topologies
Visual records of the connectivity, security, monitoring, resilience, and endpoint environment at each site.
Site Topology
DownloadJohannesburg
MikroTik core environment with approximately 92+ desktops and laptops.
Site Topology
DownloadBoksburg 2
MikroTik core environment with approximately 100 desktops and laptops.
Site Topology
DownloadBoksburg 1
UniFi gateway environment with primary and secondary internet paths and 250+ endpoints.
Controlled Repository
IT Documentation Library
Store and retrieve operational, governance, evidence, policy, register, report, SOP, and work-instruction documents.
9 folders
0 documents
Stored securely in SQLite
Selected Folder
Folder
Executive Reporting
Monthly Executive Report
One formal management PDF, structured into a separate chapter for each Service Desk dashboard.
Report Centre
Select a report to begin
Choose a module, status, date range, and search term to display or export the exact report you need.
| Full Name | Username | Role | Status | Actions |
|---|